Credit card fraud in isn’t a new issue in the hotel industry. But what has changed is the way in which fraudsters manage to successfully steal and use other people’s card details. For hotel owners and managers, credit card fraud not only adds financial risk and liability, but also extra work it creates to deal with such fraud,
Hotel data security and PCI compliance are vital for reducing the issue of credit card fraud in hospitality. Other than being constantly vigilant for the telltale signs of fraud.
Here are the 3 main ways hotels can avoid credit card fraud.
The Payment Card Industry is a body set up by credit card companies that’s designed to improve card security in a number of industries. PCI compliance is based on a number of best-practice steps that ensure card merchants (in this case, hotels) are secure sites for credit card transactions.
Among the various PCI rules are points covering secure infrastructure and data storage, resilient IT policies, and appropriate hardware to protect hotel data.
Of course, the main point of PCI compliance and hotel data security is staff training. To ensure your hotel is compliant with the latest PCI guidance, implement training courses and sign-off sheets for every member of staff, not just those directly handling customer card data.
Two-step Card Authentication
A common way to reduce credit card fraud in a number of industries is to ask the customer for further information. For example, this could be proof of address or further identification (such as passport or driver’s licence).
This method is particularly helpful for online card transactions, as these can be made without any interaction between the customer and hotel staff. For added security, you could always integrate a step that involved calling the customer back in order to finalise card payments.
It’s not difficult to build your hotel IT solutions around this kind of data security, as most customers would rather show further identification to protect against fraud. After all, if they’re genuine, it won’t be difficult for them to organise it.
Hire Hotel IT Experts
As a hotel operator, there’s only so much you can do to prevent credit card fraud on your end. In order to get the most out of your hotel data security and hotel IT solutions, it might be worth hiring Hotel IT Experts company like Oyatelecom.
Here at Oyatelecom, we specialise in hotel data security, including credit card security. We’re able to provide you with a wide range of hotel IT solutions to improve your data storage and security. Within this, we ensure complete PCI compliance for your business.
At Oyatelecom, we understand that credit card fraud is a big cause for concern in the hospitality industry. What’s more, we appreciate that it can be difficult for hotels to dedicate enough time to their IT solutions. That’s why we act as a hotel IT support company; we specialise in your industry with over 15 years of experience and can provide your hotel cutting-edge hotel IT solutions.
If your business needs to improve its hotel data security, or you have questions about PCI compliance, contact Oyatelecom today to so that both you and your guests can enjoy a goodnight sleep.