Published:
December 12, 2019
Category:
Design / Ideas
Client:
The East London Hotel
the-east-london-hotel-uses-Oyatelecom-for-IT-Support

Overview

The East London Hotel is a luxury hotel in the east end offering 161 bedrooms for business and leisure travellers alike to explore the city from a vibrant base. Situated in the heart of East London just a stone’s throw away from the tube and over ground stations, The East London Hotel combines local culture with comfort and connectivity, offering bespoke, top of the range British made mattresses, super-fast Wi-Fi, in-room 43inch TVs and online check in, all housed in a stylish hotel.

Challenge

The hotel has a converged IT network that incorporates Back Office System, Telephony, CCTV, Guest WiFi and Point of Sale System, all managed by different vendors.

The hotel paid premium price to all respecive vendors while not getting satisfying support and the best out of their systems.

For instance, whenever there was a fault or probelm with any part of the system, the vendor would not take ownership of the problem and instead shift or pass on the issue to another vendor since its a converged network.

On another instance, the hotel paid premium monthly fees for managed guest wifi solution, but did not get Guest Data Analytics which if they had, would allow the hotel to re-target their guests and upsell their services.

So overall, the hotel paid hefty monthly fees for little to no services.

Solution

Oyatelecom were approached to conduct site survey and propose a solution that would not only address hotel’s current issues, but also analyze and reduce the hotel’s ongoing monthly costs.

Oyatelecom has now consolidated all IT services and support for the hotel under their complete Hotel IT Managed Services.

Results

The hotel now has a single point of contact for all their IT requests and issues. The hotel is also saving over £500 on their monthly IT costs as Oyatech is able to offer better pricing when all services are consolidated .